Resources

Clear guidance on the issues that drain revenue.

Practical guides and direct answers from people who work claims, denials, and credentialing every day — without filler jargon.

Articles & guides

Latest from our team.

Denials8 min read

Seven CARC codes that drain outpatient revenue — and how to shut them down

From CO-16 scrubber gaps to CO-197 auth misses: which denials cost the most and what to fix first.

Mariam K.Open article

Coding6 min read

ICD-10-CM 2026: the updates your coding team cannot ignore

Hundreds of new codes, tighter sepsis and diabetes specificity, and SDOH reporting that now affects risk scores.

Devon R.Open article

A/R5 min read

When A/R days drift past 40: a two-week recovery playbook

Aging mix, payer-level days, and a named follow-up cadence — how to pull cash out of the 60+ bucket fast.

Tomás L.Open article

Credentialing7 min read

Onboard a new provider in about 38 days — not a full quarter

Parallel CAQH, PECOS, and Medicaid work — plus weekly payer calls — that compresses credentialing timelines.

Priya N.Open article

Telehealth5 min read

POS 02 vs POS 10: where telehealth audits are heading

Home vs other originating sites, facility vs non-facility rates, and why modifier 95 vs 93 cannot be mixed casually.

Renée O.Open article

Patient billing9 min read

Design a patient statement people will pay the first time

Lead with the visit, show what insurance paid, explain the balance in plain English, and remove payment friction.

Aisha B.Open article

Eligibility7 min read

Eligibility denials begin at registration — fix them there

CO-26, CO-27, and CO-31 cluster around bad IDs, terminated coverage, and auth skips — not coding mistakes.

Alex R.Open article

Coding6 min read

Modifier 25: audit-ready same-day E&M (and when to leave it off)

Significant, separately identifiable E&M on a procedure day is billable — only when the note proves it.

Mariam K.Open article

Revenue Cycle9 min read

How to tighten medical billing so patient revenue rises and denials fall

ICD-10 specificity, EHR–PMS integration, and cleaner claim workflows — practical steps that lift collections.

Yousaf KhanOpen article

Frequently asked

Direct answers to common questions.

How long does onboarding usually take?

Most practices are fully onboarded in 14 business days. Larger groups typically take 21–30 days. We do not go live until your team has approved the workflow.

Are we locked into a long contract?

No. Agreements run on a 90-day rolling basis. If the partnership is not working, you should not be stuck.

Do we keep our current EHR or practice management system?

Yes. We connect with major EHRs — Epic, Athena, Cerner, eClinicalWorks, Kareo, DrChrono, AdvancedMD, NextGen, and 40+ others.

How do you safeguard patient health information (PHI)?

Workflows run on SOC 2 Type II infrastructure. Every employee signs a confidentiality agreement. We execute a Business Associate Agreement (BAA) with every client. Annual HIPAA risk assessments are included.

Can you credential new providers?

Yes — initial enrollment, CAQH upkeep, hospital privileging, and re-credentialing. Average turnaround is 38 days versus the common industry range of 90–120.

What happens when a claim still will not pay?

We work through re-bills, appeals, payer outreach, and patient outreach first. Bad-debt placement is a last step, and only with your written approval.